Returns & Refunds

Our Promise

At Greek Olive Fusion, we hand-pick every olive oil, brined olive, vinegar, and spread we ship — and we want you to love what arrives at your door. Because we sell food, some of the usual "return anything, anytime" rules don't apply to us the way they would at a clothing store. This policy explains exactly when you can return something, when you can't, and how to get a refund or replacement quickly when something goes wrong.

Read on for the details. If you're short on time: damaged, defective, or wrong items get refunded or replaced within a 7-day window, unopened products can come back within 14 days, and opened food cannot be returned for health and safety reasons.

Damaged or Defective Items

Glass breaks. Caps loosen. Leaks happen — especially with olive oil traveling across the country in summer heat. If your order arrives damaged or defective, we'll make it right with a full refund or a free replacement, your choice.

Here's what we need from you:

• Contact us at [support@greekolivefusion.com] within 7 days of delivery.
• Include your order number in the subject line or first sentence.
• Attach clear photos of the damaged item (the bottle, jar, or product itself).
• Attach photos of the outer shipping packaging, including any visible damage to the box, dents, leaks, or crushed corners.

The packaging photos matter — they help us file claims with the carrier and improve how we pack future shipments. Once we receive your email and photos, we'll respond within 1–2 business days with next steps. In most cases, you won't need to ship anything back.

Wrong Item Shipped

If we sent you the wrong product, that's on us. The process is the same as for damaged items: email [support@greekolivefusion.com] within 7 days of delivery with your order number and a photo of what you received. We'll arrange a full replacement or refund and cover any return shipping if we need the wrong item back.

Lost in Transit

If your tracking shows your package never arrived and 10 business days have passed beyond the expected delivery date, please reach out. We'll open a carrier claim on your behalf and either refund the order or reship it once the claim is resolved. We can't begin this process until the 10-business-day mark — carrier delays usually resolve themselves before then.

Unopened, Intact Products

Changed your mind? Ordered the wrong variety? Unopened, intact, undamaged products may be returned within 14 days of delivery for a refund, subject to a few conditions:

• You pay return shipping. We don't provide return labels for change-of-mind returns.
• A 15% restocking fee may apply, depending on the item and condition on arrival.
• The product must be sealed, unopened, in its original packaging, and have a "best by" date that is not approaching.

To start an unopened-product return, email us first (see "How to Start a Return" below) — please don't ship anything back without an RMA number, or we can't guarantee we'll be able to process the refund.

What We Can't Accept

For health, safety, and quality reasons, the following items are not returnable:

• Opened or partially consumed products — once a seal is broken, we cannot resell or accept food back.
• Products past their "best by" date at the time of return.
• Products damaged by improper customer handling or storage — for example, olive oil left in a hot car, jars stored in freezing conditions, or items dropped after delivery.
• Final-sale items (clearly marked at checkout).
• Gift cards.

Allergens

Every product page and physical label lists ingredients and allergen information. Customers are responsible for reviewing labels before ordering and before consuming. Allergic reactions, sensitivities, or dietary incompatibilities are not eligible for return or refund. If you're unsure about an ingredient, email us before you order — we're happy to clarify.

Exchanges

We don't currently offer direct exchanges. If you want a different product, please place a new order for the item you want, then submit a return request for the original (if it's eligible under the rules above). This keeps inventory and refunds clean and gets your replacement to you faster.

How Refunds Are Processed

Approved refunds are issued to your original payment method through Clover, our payment processor. Once we receive and inspect your returned item (or approve a damaged/wrong-item refund without a return), please allow 5–10 business days for the refund to appear on your statement. Bank and card-issuer processing times vary — if it's been more than 10 business days, contact your bank first, then let us know if there's still an issue.

Order Cancellation

Orders may be cancelled before fulfillment begins, which is typically within 1–3 hours of placement. After that, your order has entered the Ariston fulfillment queue and cannot be modified or cancelled — at that point it must be processed as a return after delivery.

To request a cancellation, email [support@greekolivefusion.com] as soon as possible with your order number and "Cancel Order" in the subject line.

International Orders

We currently ship within the United States only. EU/EEA consumer rights such as the 14-day "right of withdrawal" generally do not apply to our orders, but we mention it here for transparency. If we begin shipping internationally in the future, this policy will be updated accordingly.

How to Start a Return

To begin any return, replacement, or refund request:

1. Email [support@greekolivefusion.com]
2. Use the subject line: "Return Request - Order #XXXX" (with your actual order number)
3. In the body, include your order number, the item(s) involved, the reason for the return (damaged, wrong item, unopened return, etc.), and photos if relevant (damaged items, packaging, wrong product).

We'll reply within 1–2 business days with instructions and, where applicable, an RMA number authorizing the return. Please don't ship anything back without an RMA — unauthorized returns may be refused or delayed.

Policy Updates

We may update this policy from time to time. The "Last updated" date below reflects the most recent version, and the current version always applies to new orders.

For questions about a specific return, please contact [support@greekolivefusion.com] — we read every message and want to make it right.